Frequently Ask Questions

Want to know how we can help creatively present your brand, or how long it takes from order to delivery, then the FAQ section has it all. If you cannot find what you are looking for or you are looking for a bespoke solution, then contact us and one of our team will step you through our process.

Getting Started

Can you help me choose the right product?

Yes! We love helping you find the perfect merch! Modern Promotions has over 35 years’ experience in finding innovative products and a keen eye for getting your brand noticed. Get in touch and we can start our merch journey together!

Or, take a look at some of our products. If you can’t find exactly what you’re after please get in touch. We’ll find it for you.

I’m sticking to a budget, can you help me?

Yes, of course! We work with all budgets big and small. You may be surprised with what you can achieve on a budget. Getting your message out there isn’t always about spending lots of money – it’s about impact!

Design & samples

Can you help with my design?

Yes, we have team of talented designers to help make your merch look amazing – and it’s all included in our basic pricing.

What format do you need my logos and graphics to be supplied in?

Ideally, we’d like them in Adobe Illustrator format .eps or .ai, but we can work with other formats if you can’t get your hands on these.

I only have a hand-drawn design. Can you bring it to life?

Yes! We do this all the time. In fact, if you go to our inspiration page, you’ll see how we’ve brought our amazingly talented customers’ hand drawn images to life on bags, bottles, toys and all kinds of things.

Will you provide me with a mock-up?

We always create a mock-up for you before we start. It helps you see how your design will look and it means we’re delivering exactly what you expect. It’s a win-win.

Can I get a sample?

We can provide you with an unbranded sample. If we don’t have stock, and need to order a sample for you, there will be a small charge. But we get it. Sometimes you just want all the feels before you make a decision.

If you want to touch and feel lots of different merch, visit our office. We’ll show you a merch smorgasbord from our amazing collection. And we’ll make you a coffee!

For an additional charge we can usually create printed samples too. Just talk to us about your specific requirements and we’ll work with you to deliver exactly what you need.

Ordering & delivery

How do I get a quote?

You can contact us and one of our lovely account managers will be in touch to match you up with your perfect merch. Or you can start by just taking a look around at our products. Add the items you like to your cart and send us your request by email.

What is the normal turnaround time?

Most products are delivered within 2-3 weeks from sign off of artwork. We do have a range of merch we can turn around in just a few days.

If you’re ordering something completely customised and we’re making it in one of our offshore factories, you will have to wait around 10-12 weeks. But it’ll be worth it. Promise.

I need merch fast for an event. Can you help me?

Yes. But please jump on the phone and give us a call. We’ll find something perfect for you – fast.

Can you deliver direct to multiple locations?

Of course. Nobody wants to be re-packing boxes and applying labels all day!

We’ll send your merch wherever it needs to go. Just let us know how many products you want delivered and to whom, and let us do the rest.


What are your payment terms?

If you’re on an account with us, you’ll have 7 days to pay your invoice, which will be issued on the day we send out your merch.

New customers will need to pay a 50% deposit and the balance before delivery.

If you’ve ordered completely custom merch from one of our offshore factories, we will issue a 50% deposit invoice before we start the job, and invoice you for the balance once we deliver the goods.

What methods of payment do you accept?

We accept bank transfer or credit card (Visa and Mastercard).

There is a 1.5% surcharge for credit card payments.

Social Media

Can you provide “Insta ready” photos of my merch?

We love going the extra mile for our customers.

Taking great photos of your merch so you can shout about it from the rooftops makes us happy.

If you want to show off your merch on social, talk to your account manager and we’ll send you amazing images you can be proud of #LetsGoViral

Can you write copy for online stores or marketing campaigns?

If you’re stuck for words and need descriptions of your merch for a campaign or retail store, just ask us to draft it up.


Can you hold on to my merch for me?

Yes, we do this for lots of our customers. Talk to us about your requirements and we’ll make it happen. Short or long-term storage, sending small batches from your base stock levels, or one big delivery when you’re ready – it’s all possible.

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